|General Hotel Contractual Terms and Conditions (GHCT)|
1. General provisions
1.1.The General Hotel Contractual Terms and Conditions (hereinafter referred to as GHCT) summarize the contractual content, on the basis of which the Szidónia Castle Hotel (9451, Röjtökmuzsaj, Röjtöki út 37) run by “Kastélyszálló – Szidónia Röjtökmuzsaj Kft (registered office: 9451, Röjtökmuzsaj, Röjtöki út 37.), hereinafter referred to as: Service Provider) concludes an accommodation contract with its guests.
1.2. Specific terms and conditions do not form part of this GHCT, but do not exclude the conclusion of separate, special agreements with travel agents, organizers, occasionally under different terms and conditions for the particular business.
2. Contracting parties
2.1. The services provided by the Service Provider are used by the Guest. If the order for the services is provided by the Guest directly to the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest jointly, provided the conditions are met, become contracting parties (hereinafter: Parties).
2.2. If a third party (hereinafter referred to as Agent) issues the order for services to the Service Provider on behalf of the Guest, the terms and conditions of the cooperation shall be regulated by the agreement between the Service Provider and the Agent. In this case, the Service Provider is not obliged to investigate whether the third party is legally representing the Guest.
3. Terms and conditions of using the service
3.1. In all cases, the Service Provider shall send a written offer for the oral or written request of the Guest.
3.2. The Contract shall be concluded only with the written confirmation of the reservation made by the Service Provider in writing, and thus shall be deemed to be a written Contract. Finalization of the reservation in the Service Provider’s system shall only take place after the provision of the card guarantee or advance payment by the Guest. The Service Provider is entitled to pre-debit the guest's bank or credit card with the amount of the stay.
3.3. Oral reservation, agreement, modification, or oral confirmation by the Service Provider is not a contract.
3.4. The contract for using the accommodation service is for a specified period.
3.5. If the Guest leaves the room definitely before the expiry of the specified period, the Service Provider shall be entitled to the full value of the service specified in the Contract. The Service Provider is entitled to resell the vacant room before the expiration date.
3.6. The prior consent of the Service Provider is required for the extension of the use of the accommodation service by the Guest. In this case, the Service Provider may specify the reimbursement of the service already performed.
3.7. The use of the accommodation service is subject to the Customer’s identity being verified in accordance with legal requirements before the occupation of the room. No one can stay in the hotel without notice.
3.8. Any amendment and / or supplement to the Contract shall require the written agreement of the Parties.
4. Check-in and check-out
4.1. The Guest has the right to occupy the rented premises from 2.00 PM on the agreed day.
4.2. In the event that the Guest does not appear before 18.00 PM on the agreed day, the Service Provider shall have the right to withdraw from the contract unless a later arrival date has been agreed.
4.3. If the guest has paid in advance, the room (s) will be reserved until 11.00 AM the following day at the latest.
4.4. The guest must leave the room until 11.00 AM on the day of departure.
4.5. Depending on the occupancy of the hotel, it provides early arrival and late departure for a fee. If you wish to use this service, please inform our reception on the day before your arrival.
5. Extension of the accommodation
5.1. The Service Provider's prior consent is required to extend the stay by the Guest.
5.2. If the guest does not empty his room until 11:30 AM on the day of check-out and the Service Provider has not previously agreed to extend the stay, the Service Provider is entitled to charge the room price for an additional day.
6.1. The hotel’s current list prices are displayed on the information board at the hotel reception. Price lists for other services are located in the given hotel department.
6.2. The Service Provider may change its announced prices without prior notice (for example, due to package prices or other discounts). If the Guest has booked the accommodation and the Service Provider has confirmed it in writing, this price can no longer be changed by the Service Provider. The current prices of the Service Provider can be found on the hotel website (www.szidonia.hu).
6.3. The Guest can always be informed about the price of the services at the hotel reception before starting to provide the service.
6.4. When the prices are communicated, the Service Provider indicates the tax content of the prices (VAT, tourist tax) regulated by law applicable at the time of the offer. The published prices include the statutory VAT, but do not include the tourist tax that is payable on site. The Service Provider shall transfer the additional charges due to the amendment of the effective Tax Act (VAT, tourist tax) to the Contracting Party upon prior notification.
7. Offers, discounts
7.1.Current offers and discounts are announced on the hotel website. The discounts offered are always for individual room bookings.
7.2. The discounts offered cannot be combined with any other discounts.
7.3. The Service Provider determines the terms and conditions of special contracted products, group bookings or events, as specified in the individual contract.
8. Discounts for children
8.1. For children - in the room with parents - we provide the following accommodation and meal discounts:
- 0 - 4 years 100%
- 4 - 12 years 50% discount on extra bed
- From 12 years, an extra bed fee will be charged
8.2. Extra beds are only available in certain room types.
8.3. Please consult any extra bed request with the Service Provider in advance, at the time of the booking.
9. Cancellation policy
9.1. If the hotel does not specify any other conditions in its offer, the cancellation and modification conditions are as follows:
- in case of cancellation within 48 hours prior to the confirmed arrival date, the penalty is 80% of the booking amount (this may change for seasonal packages and groups, which will be recorded in individual confirmation)
If the Contracting Party is a legal person (including business associations, social organizations, churches, municipalities, local government institutions, public organizations and their institutions, etc.), the Contracting Party / Customer shall also pay the Service Provider the penalty due in case of cancellation, if the accommodation fee would otherwise be charged directly by the guest.
9.2. If the Contracting Party has secured the use of the accommodation services by advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall apply the full amount of the paid deposit specified in the Contract as a penalty. In this case, the accommodation will be reserved for the Contracting Party until 12:00 AM on the day following the day of arrival, after which the Service Provider's service obligation will be terminated.
9.3. If the Contracting Party has not provided the use of the accommodation services with advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider’s service obligation shall be terminated after 18:00 PM local time on the day of arrival.
10. Method of payment, guarantee
10.1. The value of the ordered services can be paid on site by cash (in HUF or EURO, the exchange rate of which is the daily MNB average exchange rate), with a credit card or bank transfer indicated by the Service Provider as accepted or by payment via the website.
10.2. In the case of a transfer - unless otherwise agreed with the Service Provider - the Customer is obliged to transfer the value of the ordered services to the hotel bank account before the designated day of arrival in such a way that the amount is credited to the bank account of the hotel by the date of arrival or the transfer is made by the customer’s financial institution by an irrevocable statement issued by the bank certifying that the transfer was made.
10.3. Guaranteeing an individual booking is possible by providing credit card details or advance payments. Other payment methods on site: OTP Széchenyi Recreation Card, vouchers issued by hotel and / or contracted partners.
11. Refusal to perform the contract, termination of service obligation
11.1. The Service Provider is entitled to terminate the contract for accommodation services with immediate effect, thus refusing to provide services if:
- the guest does not use the provided room or facility properly;
- the Guest behaves with the employees of the accommodation, its order and employees in an objectionable, rudely manner, under the influence of alcohol or drugs, has a threatening, abusive or other unacceptable behavior, or does not smoke in a designated place.
- the guest is suffering from an infectious disease;
- the Contracting Party fails to meet its advance payment obligation specified in the Contract by the specified date;
12. Placement guarantee
12.1. If the Service Provider's hotel is unable to provide the services specified in the Contract due to its own fault (e.g. overcrowding, temporary operation problems, etc.), the Service Provider shall provide for the accommodation of the Guest immediately.
12.2. The Service Provider is obliged to provide / offer the services specified in the contract, at the price confirmed therein, for the period specified therein or until the obstacle is eliminated, in another accommodation of the same category. All additional costs of providing replacement accommodation shall be borne by the Service Provider.
12.3. If the Service Provider fully complies with these obligations, or if the Guest accepts the substitute accommodation offered to him or her, the Contracting Party shall not be entitled to claim any subsequent damages.
13. Guest Rights
13.1. By concluding the accommodation service contract, the Guest is entitled to the normal use of the leased premises, as well as to the normal use of the facilities provided to the guests to the use of the accommodation as usual and without any special conditions, as well as the usual service during the opening hours according to the announcement.
13.2. The Guest may lodge a complaint regarding the performance of the services provided by the Service Provider during the stay. The Service Provider undertakes to handle a complaint submitted to it (or recorded by the Provider) in writing during this period.
14. Obligations of the Guest
13.1. Payment of the agreed fee: due by the deadline specified in the confirmation or upon termination of the accommodation service contract.
14.2. In the event that guests bring food or drinks to the hotel and consume it in public areas, the Service Provider is entitled to charge a fair return for these (the so-called "corkage" drinks). It is forbidden to take food / drink from hotel catering units to hotel guests.
14.3. Prior to commissioning of electrical appliances taken in by the Guest, which do not belong to the usual travel needs, the Service Provider's consent shall be sought.
14.4. The hotel guests can park their vehicles free of charge in our uncovered and unguarded car park.
14.5. The car park must be operated in accordance with the traffic regulations. The permissible speed of vehicles is 20 km/h.
14.6. Garbage should be discarded in the area of the complex or in the garbage bins placed in the rooms. It is not possible to remove or move furniture from the room or the building.
14.7. You may only use the devices and equipment in the complex area at your own risk, subject to compliance with the instructions in the posted user / handling manuals.
14.8. Under the implementation of Act XLII of 1999 on the Protection of Non-Smokers, from 1 January 2012 the hotel is a non-smoking facility. As a result, smoking is prohibited in the hotel's closed rooms (including guest rooms), community areas, and the entire open area of the hotel (including terraces, balconies, parking, etc.). Signs calling to comply with the obligation to comply with the law referred to have been placed by the hotel in areas specified by law. Hotel employees are entitled to warn guests, as well as any other person staying in the hotel, to comply with the law and to stop unlawful behavior. Guests and any person staying in the hotel are required to comply with the law and to comply with any request. If, as a result of the unlawful conduct of any guest or other person in the hotel, the operator of the hotel is fined by the competent authority under the aforementioned law, the operator reserves the right to pass on the fine to the person who has committed the infringement in question, or to demand payment from him or her.
In case of smoking in the room, the Service Provider is entitled to charge an extra cleaning fee of EUR 80 to the guest.
14.9. In case of fire, please inform the reception immediately. Guests are required to leave the rooms or the public spaces of the hotel in the event of fire or other alarms as soon as possible according to the information provided there. In case of fire, the use of elevators is prohibited.
14.10. Guests sharing rooms and hotel shared facilities and furnishings are jointly and severally liable for damage caused by improper use.
14.11. For hotel fireworks and other licensed activities, the hotel requires the written consent of the hotel, as well as the official permission of the hotel guests is necessary.
14.12. The Guest shall ensure that the child under 14 years of age under his or her responsibility is present at the Service Provider's hotel only under the supervision of an adult.
14.13. The Guest must report the damage to him or her immediately at the hotel and must provide the hotel with all the necessary information to clarify the circumstances of the incident, or it may be required to record the police report / police procedure.
14.14. The Guest expressly acknowledges that the hotel operates a closed-circuit camera system for security reasons on the shared areas of the hotel (except changing rooms, restrooms, but including the car park and the external areas directly connected to the hotel), the recordings of which will be deleted in accordance with the relevant statutory regulations.
14.15. The Guest (including guests arriving at the Guest staying at the hotel and persons traveling with the Guest) shall use the hotel building and its immediate surroundings without undue disturbing of other guests or visitors.
14.16. Upon departure, the guest is required to deliver the room cards at the reception. Failure to do so or in case of loss or destruction of the card, the Service Provider is entitled to charge a fee for the given card, which is payable by the Guest upon departure. The room cards can be used by the Guest until 12:00 AM on the day of departure to enter his or her room. The room card will expire after this date, unless the Guest has agreed with the Service Provider to extend his or her stay.
15.1. The Service Provider may, after prior consultation, contribute to the introduction of small pets at a surcharge or reserve the right to use certain room types.
In the area belonging to the Service Provider - including the park and the parking lot - free and stray animals can only be contacted at the guest's own risk, and the Service Provider is not responsible for possible biting.
16. Rights of the Service Provider
16.1. If the Guest does not comply with the obligation to pay the fees for the contractually ordered, but not used services, the Service Provider has the right to pledge the personal property of the Guest that he or she has taken with him or her to the hotel.
16.2. In the complex area, a permanent reception service is authorized to check the entry and exit of the Guests, to identify their identity and, if justified, to check the vehicles at exit.
16.3. If necessary, the reception service is entitled to manage the traffic in the complex area.
16.4. If the Guest does not comply with the obligation to pay the fees for the contractually ordered, but not used services (subject to charge), the Provider is entitled to pledge on the personal belongings of the Guest that he or she has taken to the hotel in accordance with the Hungarian Civil Code to secure his claims. For this lien, the lessor's lien rule should be applied appropriately. The Service Provider may, as long as its lien is in force, prevent the removal of the pledged assets. If the property used as a pledge is a vehicle owned by the Guest, its retention as a pledge item only relates to the pledge, not in any way limiting the personal freedom of movement of the Guest or those traveling with him or her. People can leave the hotel without any other restrictions.
17. Duties of the Service Provider
17.1. Accommodation and other services ordered on the basis of the contract are the fulfillment of valid regulations and service standards.
17.2. Investigate the guest's written complaint and take the steps necessary to deal with the problem and record it in writing.
17.3. In the area of the hotel and on the terraces, it is prohibited for the guests to bluster after 22.00 PM, including loud watching TV in the interiors of the rooms, listening to music and loud music in the lobby, which the hotel staff is responsible for.
18. Guest's illness, death
18.1 If the Guest becomes ill during the period of use of the accommodation service and is unable to act on his / her own behalf, the Service Provider shall provide medical assistance.
18.2. In the event of the guest's illness / death, the Service Provider will claim a cost compensation from the patient's / deceased's relative, heir or the account payer; any medical and procedural costs, in respect of services used prior to death and for possible damage to equipment / fixtures in connection with illness / death.
19. The Service Provider's liability for damages
19.1. The Service Provider shall be liable for any damage suffered by the Guest as a result of the loss, damage or destruction of the Guest's things, if the Guest has placed them in a place designated by the Service Provider or usually assigned to this purpose, or in his / her room, or which the Service Provider handed over to its employee, who was entitled to receive his or her things.
19.2. The Service Provider's liability does not cover any damage caused by an unavoidable cause beyond the Service Provider's employees and Guests, or caused by the Guest his- or herself.
19.3. The Service Provider may designate places in the complex area where the Guest cannot enter. The Service Provider shall not be liable for any damage or injury that may have occurred to such a Guest at such locations.
19.4. The Service Provider is responsible for valuables, securities and cash only if it has been specifically taken over for the purpose of preservation, or the damage occurred for a reason for which is liable under the general rules. In this case, the burden of proof lies with the Guest. 20.5. In addition, the Service Provider is not responsible for any damage resulting from improper use.
19.5. The Service Provider shall not be liable for damages if the use of these facilities is limited or not permitted during the period of maintenance ordered by the hotel wellness department or its sports facilities for the purpose of complying with emergency or health regulations.
19.6. The use of the hotel's wellness area is at the guest's own risk, there is an increased risk of slipping in areas close to the water, and the hotel is not responsible for any resulting accidents.
19.7. The Guest must report the damage to him or her immediately at the hotel and must provide the hotel with all the necessary information to clarify the circumstances of the incident, or it may be required to record the police report / police procedure.
20.1. The Service Provider is obliged to act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Public Interest Data when fulfilling its obligations under the Contract.
21. Vis maior
21.1. Any reason or circumstance (for example, war, fire, flood, weather, power failure, strike), over which the Party has no control (vis major), any Party shall be released from the performance of their obligations under the Contract until such cause or circumstance exists.
22. Place of performance and law applicable to the legal relationship between the parties, acting court
22.1. The place of performance is the place where the hotel is located.
22.2. For all disputes arising from the Housing Contract, regarding the Service Provider, the competent local court will be nominated in substance and locally.
22.3. In the legal relationship between the Service Provider and the Guest, the jurisdiction of Hungary and the provisions of the Hungarian legislation shall prevail.
23. The data of website visitors
23.1. The Service Provider does not record the user's IP address or other personal data when visiting the website operated by it. When you visit the website, you can search freely and without name. The Service Provider uses the unnamed Internet visit exclusively for statistical purposes, to optimize its web presence, increase the security of the system, and the recorded data does not contain any personal data.
23.2. The Service Provider shall treat all data and facts relating to the Users confidentially and use them solely for the purpose of producing its own research and statistics.
23.3. The Service Provider does not assume any liability for the previous pages that have been deleted but have been archived with the help of Internet search engines. Removal of these should be ensured by the search engine operator.
24.1. The Service Provider provides online newsletters and electronic direct marketing messages (hereinafter referred to as "Newsletter") to subscribers who subscribe to the newsletters of the website operated by it on several occasions a month.
25. Privacy Statement
25.1. The Service Provider attaches great importance to the protection of personal data in the course of its activities. In all cases, it will handle the personal data provided in accordance with the applicable legislation, ensure its security, take the technical and organizational measures, and establish the procedural rules necessary to comply with the relevant legislation.
In the course of the Service Provider's activities, the Service Provider uses the data of the Service Provider solely for the purposes of contracting, billing and own advertising in accordance with the Data Protection Act.
If you enter into a contract for accommodation services, you agree that you have read and understood the above terms and conditions and agree with the terms and conditions contained therein. The GHCT may be modified at a later date, and the Service Provider will make the change on the hotel website and place the valid and valid GHCT at the hotel reception.